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Author Topic: crashes immedately when starting  (Read 9285 times)

wdlwmp

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crashes immedately when starting
« on: May 14, 2021, 09:05:20 PM »
When I start the program from the shortcut or the EXE itself, nothing happens.  The last few lines of the log file are:

Quote
[2021-05-13 19:41:26] [INFO] [Configuration] Dump: "collections.Sega Genesis.launcher" = "Sega Genesis"
[2021-05-13 19:41:26] [INFO] [RetroFE] Imported configuration
[2021-05-13 19:41:26] [INFO] [SDL] Initializing
[2021-05-13 19:41:26] [ERROR] [SDL] Initialize failed: Couldn't create the sensor manager: This program is blocked by group policy. For more information, contact your system administ
[2021-05-13 19:41:26] [INFO] [RetroFE] Exiting
[2021-05-13 19:41:26] [INFO] [SDL] DeInitializing

The Windows event viewer picks it up as an APPCRASH.  The computer isn't on a domain, and is running Windows 10 Home.  Has anybody else experienced this and found a solution?
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Pieter Hulshoff

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Re: crashes immedately when starting
« Reply #1 on: May 15, 2021, 08:26:55 AM »
Which version are you running and on what operating system?
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wdlwmp

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Re: crashes immedately when starting
« Reply #2 on: May 15, 2021, 06:19:40 PM »
This is version 0.10.21 (freshly downloaded and extracted), running on Windows 10 Home 20H2.

Here's a new logfile paste, if it's helpful:

Quote
[2021-05-15 10:07:33] [INFO] [RetroFE] Version 0.10.21 starting
[2021-05-15 10:07:33] [INFO] [RetroFE] OS: Windows
[2021-05-15 10:07:33] [INFO] [RetroFE] Absolute path: J:\RetroFE
[2021-05-15 10:07:33] [INFO] [Configuration] Importing "J:\RetroFE\settings_saved.conf"
[2021-05-15 10:07:33] [INFO] [Configuration] Could not open J:\RetroFE\settings_saved.conf"
[2021-05-15 10:07:33] [INFO] [Configuration] Importing "J:\RetroFE\settings9.conf"
[2021-05-15 10:07:33] [INFO] [Configuration] Could not open J:\RetroFE\settings9.conf"
[2021-05-15 10:07:33] [INFO] [Configuration] Importing "J:\RetroFE\settings8.conf"
[2021-05-15 10:07:33] [INFO] [Configuration] Could not open J:\RetroFE\settings8.conf"
[2021-05-15 10:07:33] [INFO] [Configuration] Importing "J:\RetroFE\settings7.conf"
[2021-05-15 10:07:33] [INFO] [Configuration] Could not open J:\RetroFE\settings7.conf"
[2021-05-15 10:07:33] [INFO] [Configuration] Importing "J:\RetroFE\settings6.conf"
[2021-05-15 10:07:33] [INFO] [Configuration] Could not open J:\RetroFE\settings6.conf"
[2021-05-15 10:07:33] [INFO] [Configuration] Importing "J:\RetroFE\settings5.conf"
[2021-05-15 10:07:33] [INFO] [Configuration] Could not open J:\RetroFE\settings5.conf"
[2021-05-15 10:07:33] [INFO] [Configuration] Importing "J:\RetroFE\settings4.conf"
[2021-05-15 10:07:33] [INFO] [Configuration] Could not open J:\RetroFE\settings4.conf"
[2021-05-15 10:07:33] [INFO] [Configuration] Importing "J:\RetroFE\settings3.conf"
[2021-05-15 10:07:33] [INFO] [Configuration] Could not open J:\RetroFE\settings3.conf"
[2021-05-15 10:07:33] [INFO] [Configuration] Importing "J:\RetroFE\settings2.conf"
[2021-05-15 10:07:33] [INFO] [Configuration] Could not open J:\RetroFE\settings2.conf"
[2021-05-15 10:07:33] [INFO] [Configuration] Importing "J:\RetroFE\settings1.conf"
[2021-05-15 10:07:33] [INFO] [Configuration] Could not open J:\RetroFE\settings1.conf"
[2021-05-15 10:07:33] [INFO] [Configuration] Importing "J:\RetroFE\settings.conf"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "fullscreen" = "no"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "horizontal" = "stretch"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "vertical" = "stretch"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "layout" = "Aeon Nox"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "hideMouse" = "yes"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "showParenthesis" = "no"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "showSquareBrackets" = "no"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "videoEnable" = "yes"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "videoLoop" = "0"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "unloadSDL" = "no"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "minimize_on_focus_loss" = "no"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "firstPlaylist" = "all"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "autoPlaylist" = "favorites"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "cyclePlaylist" = "all,favorites"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "lastplayedSize" = "0"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "lastplayedCollectionSize" = "0"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "firstCollection" = "Main"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "startCollectionEnter" = "no"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "enterOnCollection" = "no"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "backOnCollection" = "no"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "exitOnFirstPageBack" = "no"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "collectionInputClear" = "yes"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "subsSplit" = "no"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "prevLetterSubToCurrent" = "no"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "rememberMenu" = "yes"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "backOnEmpty" = "yes"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "attractModeTime" = "120"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "attractModeNextTime" = "30"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "attractModePlaylistTime" = "0"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "attractModeCollectionTime" = "0"
[2021-05-15 10:07:33] [INFO] [Configuration] Importing "J:\RetroFE\launchers.windows\Amstrad GX4000.conf"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "launchers.amstrad gx4000.executable" = "emulators\MAME\mame64.exe"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "launchers.amstrad gx4000.arguments" = "gx4000 -cart "%ITEM_FILEPATH%""

--- snipped out a bunch of importing and dumps ---

[2021-05-15 10:07:33] [INFO] [Configuration] Importing "J:\RetroFE\collections\Sega Genesis\settings.conf"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "collections.Sega Genesis.list.includeMissingItems" = "true"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "collections.Sega Genesis.list.extensions" = "zip"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "collections.Sega Genesis.list.menuSort" = "true"
[2021-05-15 10:07:33] [INFO] [Configuration] Dump: "collections.Sega Genesis.launcher" = "Sega Genesis"
[2021-05-15 10:07:33] [INFO] [RetroFE] Imported configuration
[2021-05-15 10:07:33] [INFO] [SDL] Initializing
[2021-05-15 10:07:33] [ERROR] [SDL] Initialize failed: Couldn't create the sensor manager: This program is blocked by group policy. For more information, contact your system administ
[2021-05-15 10:07:33] [INFO] [RetroFE] Exiting
[2021-05-15 10:07:33] [INFO] [SDL] DeInitializing

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BritneysPAIRS

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Re: crashes immedately when starting
« Reply #3 on: May 16, 2021, 08:19:24 AM »
You will have multiple monitors. If you make monitors = 3 In the settings this will fix this but will blank other monitors. It will work with 1 2 or 3 monitors then.
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wdlwmp

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Re: crashes immedately when starting
« Reply #4 on: May 16, 2021, 05:37:55 PM »
Unfortunately, no luck.  I got the same results with monitors = 3 and numScreens = 3.  Nothing ever displays on the screen.

Strangely enough, CoinOPS runs fine on this computer.
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BritneysPAIRS

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Re: crashes immedately when starting
« Reply #5 on: May 16, 2021, 09:06:46 PM »
Copy the settings.conf monitor part(all of it) from coinops I had issues untill I set all monitors up this way.

Do you have 2 or 3 montiors?
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wdlwmp

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Re: crashes immedately when starting
« Reply #6 on: May 17, 2021, 05:43:14 AM »
Still the same result, but thank you for the suggestions.  I have 2 monitors.
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BritneysPAIRS

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Re: crashes immedately when starting
« Reply #7 on: May 17, 2021, 10:20:27 AM »
ok try disconnecting one monitor and running it? if so I can think of few other things that may fix this
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wdlwmp

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Re: crashes immedately when starting
« Reply #8 on: May 18, 2021, 02:26:11 PM »
No luck yet. 
My video card has 1 DVI port, 1 HDMI, and 3 Displayports.  Right now I'm hooked up to the HDMI and DVI, and I tried both individually. 
As an experiment, I've ordered a Displayport to HDMI cable.  I doubt that'll fix things, but I've seen stranger things happen before.
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wdlwmp

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Re: crashes immedately when starting
« Reply #9 on: May 18, 2021, 03:32:42 PM »
I wonder if it might be a problem with this newer version of RetroFE.  I just downloaded 0.10.0 and it loads up with no problems. 

The CoinOPS builds that also work are using 0.10.6, 0.10.5, and 0.9.13
Versions I've found that immediately quit with this same error are 0.10.17, 0.10.20, and 0.10.21

Is there somewhere to download the versions between 0.10.6 and 0.10.17?  I can try them all to help pinpoint which version stops working.
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BritneysPAIRS

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Re: crashes immedately when starting
« Reply #10 on: May 20, 2021, 12:25:33 AM »
Are you running win10 N if so you need the media player addon for this to work now
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wdlwmp

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Re: crashes immedately when starting
« Reply #11 on: May 20, 2021, 02:45:46 PM »
Nope, this is regular Windows 10 Home -- version 20H2 (OS Build 19042.985).
The new displayport to HDMI cable doesn't seem to help anything, unfortunately.
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Pieter Hulshoff

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Re: crashes immedately when starting
« Reply #12 on: May 20, 2021, 03:40:23 PM »
This problem probably got introduced when I added support for multiple monitors or when I switched to the latest SDL and gstreamer libraries. I will do some searching.

Sent from my SM-G950F using Tapatalk

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BritneysPAIRS

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Re: crashes immedately when starting
« Reply #13 on: May 21, 2021, 05:12:27 AM »
I have someone else reporting the same thing at present its rare though
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Doctrine5D

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Re: crashes immedately when starting
« Reply #14 on: May 23, 2021, 12:36:22 PM »
Quote from: BritneysPAIRS on May 21, 2021, 05:12:27 AM
I have someone else reporting the same thing at present its rare though

I have the same problem; SDL crash with version 0.10.20.
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